Email Deliverability Tough Nut to Croak

Kirill Popov and Loren Baker, as they frequently do, have prepared yet another excellent study, this time of email deliverability. Among other things the survey shows that 8 out of 10 email marketers are still experiencing difficulty with deliverability. But they go beyond that and discuss some of the ways email marketers can improve those numbers.

Both these wise and experienced marketers have earned their reputations. And much of the excellent advice they offer should be Email Marketing 101. The nagging feeling persists, though, that reputable emailers really shouldn’t have to bother.

Nearly everyone can recognize spam when they see it. And, I yet believe, ISPs do a pretty good job of separating out legitimate email from unwanted trash. Still the problem persists and, like it or not, it’s email marketers’ problem.

Though there are many, one basic reason for this sticks out beyond most others: Spam complaints.

Users dislike getting a piece of email from ReputableMarketers.whomever and they hit the “This is Junk” button. Really, can’t we do better than that?

There should be a better way, a way that doesn’t require ISPs to expend huge resources to implement, nor require users to jump through flaming hoops. There might be a way to turn those complaints to some good purpose.

Well, here’s one, from bluesecurity.

While controversial, the company’s basic approach is to let end users decide who should or shouldn’t be considered a spammer, but in a way less blunt than simply hitting a button. The way the company carries this out isn’t entirely original, but it might just work. This is, after all, the Web 2.0 way - let the community decide.

The idea strikes me as one way to make spam cost the spammers more than it does everyone else. And that’s the only viable, long-term solution so far as I can see.

Apparently spammers aren’t the only ones who are unhappy with bluesecurity’s methods, so we’ll be keeping an eye on this one.

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3 Comments

This is good news for sure.
Anything to help email marketing gain back a little of the success it used to have is a big plus.
I have practicly given up on using it and it’s such a shame.
6 years ago a couple of partners and myself grew a network of over 2 million members in just under a year using email advertising almost exclusively.
Now days about the best results we could hope for would be to not have our ISPs shut down.

Comment by Rich Carter | April 12th, 2006 10:55 pm | Permalink

I’m surprised it is only 8 out of 10 of email marketers who are having problems with deliverability. Surely this affects us all?

At present I have 500 email contacts, although that number is growing. In a typical mailing around 2% bounce, and there are around 1.5% Unsubscribes. However the number of emails which are actually opened is only around 30%, even though I try to make the postings useful and readable with enticing titles.

Part of the problem might be that a significant proportion are being taken out by spam filters, even though the email service I use has an spam check to reduce the risk of this.

Of course, a major problem is the amount of absolute rubbish that is going out, and I certainly wish that much more could be done to ensure that this is reduced. Maybe having a small token charge for each email is the best way around this. Presumably spammers have a low success rate, and so wouldn’t find their activities profitable any more if they have to pay to have emails delivered.

But who can bring this about?

Comment by Geoffrey Ponder | April 13th, 2006 2:45 am | Permalink

Geoffrey and Rich thanks for your comments.

Geoffrey, as with all such studies the numbers should be taken with a grain of salt and looked at in context. It is quite possible, for example, that 2 out of 10 simply don’t care. (The survey presents a more subtle picture than I had time to outline. I recommend reading the full Clikz story for a fuller view.)

Thanks again. Your comments are always highly appreciated.
Best,
Jeff

Comment by Jeffrey Perren, AC Magazine | April 15th, 2006 4:48 pm | Permalink

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